Partners in Contact Center
Data Management
WHAT
Aceyus delivers robust reporting, dashboards, and customer journey analytics solutions for Avaya.
HOW
Aceyus integrates with Avaya products and disparate, third-party data sources to offer one, complete data-visualization solution.
Where
Aceyus and Avaya have facilitated numerous system migrations and data integrations to address and solve customer needs.
Aceyus delivers efficiency through visibility...
Analyze and report on customer interactions across all digital and voice channels in real time.
Visualize relevant contact center data and the customer journey to help personalize customer interactions.
Empower supervisors and agents with tools and insights to optimize operations and increase productivity.
...to effectively manage the customer experience.
REAL-TIME DASHBOARDS
Present modern and user-friendly interfaces, giving both front-line team members and supervisors easy-to-navigate data in real time. Centralize and normalize data to help agents more efficiently serve customers.
HISTORICAL REPORTING
Identifies long-term trends and insights that help businesses proactively address customer needs, discover breakthroughs, increase efficiencies, and reduce costs.
ACEYUS CONNECTIONS
Links customer data from sources such as AI and other technologies including ACD, WFM, and more. This delivers a true omnichannel encounter that supplies a holistic view of a connected customer journey.
These Benefits Boost Agent
Performance and Customer Satisfaction
Increased First
Contact Resolution
Contact Resolution
Lowered Average
Handle Time
Handle Time
Improved Net
Promoter Score
Promoter Score
The Aceyus Mission: Help businesses develop insights to tell stories and use data for the greater good.